Customer Engineer (Cloud/ DevOps)

Role:Customer Engineer (Cloud/ DevOps)

Location: San Francisco, California (Onsite)

Years of Experience: 3-5years

Pay: $170,000 - $220,000 PA

Required Skill:GCP, AWS, Docker, Kubernetes, Azure, DevOps, Python, Typescript, React

Requirements

• 3+ years of experience as a Customer Engineer / Solutions Engineer / Deployed Engineer at a enterprise facing software company OR have 3+ years of experience in DevOps / Software Engineering and have an interest in shifting to a more customer-facing role.
• Experience with Docker/Kubernetes, cloud technologies (AWS, GCP, Azure), and on-prem/cloud deployments
• Previously owned the deployment pipeline for a cloud hosted, managed proudct - or helped a customer to deploy product
• Excellent communication - this is a customer facing role, so there is a need to be comfortable meeting and assistant customers on a daily basis
• Flexible approach to working hours - as a startup this could reach 60+ hours per week!
• Experience working with a startup in this capacity before would be great!
• Hands on coding ability would be preferred also (ideally with Python, Typescript, React)

Responsibilities

• Act as the primary technical advisor to customer base, providing expert support and building strong relationships
• Guide customers through their self-hosted deployments across different clouds (AWS, GCP, Azure, etc.) and deployment methods (Docker Compose, Kubernetes, AWS ECS, Helm, etc.)
• Debug and patch tricky, deployment-specific issues with customers
• Contribute features to systematically eliminate common issue points during deployment
• Create a seamless onboarding experience for customers
• Work with customers to find the best use cases for product, maximizing our impact and value
• Be the voice of the customer - bridge gap between Product and Customers