Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost.
Job title: Technical product Support Analyst-
Location: Philadelphia PA
Duration: 12 months
The ideal candidate has a strong 3-5 years of experience in Linux System Administration background along with scripting experience (BASH, Python, Pearl, etc.). Operations experience is also a plus.
VLANS, firewall setup bw 2 companies
Tools: Puppet configuration(automation deployment tool), GIT Version control
Perl, Python, Java
On-call responsibility
They should understand operational support
Responsibilities:
· Day-to-day 24x7 support of the IP based video solution provided to our customers
· Work with engineering teams on more efficient ways to automate and operate our infrastructure
· Development and maintain a capacity model for our growing Cloud architecture
· Participate in the ground up design and planning for all future products and services for Comcast’s IP Video platform
· Troubleshooting errors with proprietary and open source applications in production and pre-production environments
· Troubleshoot infrastructure and network issues as possible causes of poor service performance
· Investigate potential problems (Splunk log diving, reproducing issues, bug writing and tracking) and simple network traces and troubleshooting
· Identifying, implementing, and documenting of technical SOPs for maintenance tasks
· Monitor the health and status of systems under your management
· Ability to create and maintain policies, standards and overall system documentation
· Respond to alerts, including those escalated to you by our Product Support team
· Contribute in writing and in person to root case analysis meetings as part of process improvement.
· Support code deployments into Production environments
· Work closely with peer teams to deliver high availability and optimum performance for critical “internal customers” -- video and metadata engineering, Business and Product
· Provide occasional, scheduled 24/7 escalation support as part of an on-call team
· Occasional day and over-night travel for training and cross-team meetings
Here are some of the specific datatypes, tools, and technologies used in our architecture:
· Python
· Javascript
· Puppet
· Json
· Git
· Centos
· Couchbase
· Splunk
· Op5
Skills & Requirements
· Experience with Couchase, Apache Wed Services, Video transcoding, Video stream package management, and DRM technologies
· Experience in troubleshooting complex technical issues
· Experience with a scripting language (e.g. Python, Perl or Bash)
If you are interested, please contact:
Sahil Arora
(973)-967-3429